EA & Lifestyle Management for Noel Hayden - UHNWI & entrepreneur
Having worked for Noel Hayden for over 9 years as his private EA, my core focus was providing all aspects of Lifestyle Management with minimal disruption to his day. Noel, an UHNWI with multiple properties in the UK & abroad has a large family & numerous household staff. He runs multiple businesses & is the owner / operator of a luxury 5* hotel in Soho. Whilst managing key stakeholder relationships & acting as gatekeeper to prioritise his time, my role involved buying/selling property, recruiting & managing household staff, managing projects with timelines & budgets, working with multiple suppliers, planning holidays, events & business trips. Extensive diary & inbox management was required over multiple time zones ensuring he was in the right place at the right time. A very personal role, full discretion was a must & quick reactions were required for his world that was fast paced, interesting & ever changing.
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Grade 11* listed property purchase & renovation
I managed the purchase of a Grade 11* listed property in Surrey & worked closely with the team who carried out over £40million worth of restoration & renovations. Over the course of 8 years I worked with English Heritage, Woking Borough Council, the Environmental Agency & planning consultants to restore this historic property. Once a Palace, the objective was to bring it back to its original form. I helped instruct the core team of architects, designers & construction & worked side by side with the build PM to deliver the most exquisite weekend home complete with outdoor swim pond, kitchen garden, wild kitchen & 12 acres of beautifully designed formal gardens.
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Staff & property management in the UK & France
I staffed 3 households in the UK & France with estate managers, housekeepers & gardeners. I provided pre -guest arrival manuals for the staff to follow to ensure the properties are run to a 5* standard when the owner or guests were staying. I purchased many of the appliances needed for each property, procured art & antiques, sourced food & bar stock, toiletries & special clothing required for each property. If chefs were needed, I would find them. If guests needed travel arrangements, I would sort them. All properties operated with a cashflow & financial reports were run on a monthly basis. I implemented processes to support communication between staff & myself & was responsible for their wellbeing, including all HR duties. I would consistently find ways to improve & elevate the homes, & take responsibility for turning these ideas into reality. This would involve proactively identifying opportunities for enhancement & overseeing the entire process of implementation.
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Broadwick Soho Hotel - purchase, design development, project management
I played a crucial role in the development of a luxury 5-star hotel, a £90 million project over the course of 9 years. As a key liaison between the hotel team & the owner, I facilitated communication, relayed ideas, & contributed to design decisions. I managed the brief writing & pitch process, collaborating with architects, designers, & construction companies eager to secure the project. I also took on significant responsibilities, such as purchasing artwork worth over £1.2 million in auction, working with uniform designers, scent creators, & artisans, all aimed at creating a truly unique experience. The project was demanding, building a luxury brand from the ground up, ensuring impeccable operations & 5-star service in a competitive hospitality market.
